White Magic

Refund Policy

Last updated: 1 April 2024

Introduction

Welcome to White Magic. We appreciate your trust in our services. This Refund Policy outlines the rules regarding the return and refund of products or services purchased on our website. By using our services, you agree to the terms outlined in this policy. If you do not agree with any part of this policy, please refrain from using our services.

Refund Eligibility

  1. Digital Services: We offer various psychic services, including tarot readings, astrology consultations, and energy healing. Due to the nature of these services, no refunds are provided once the service has been delivered or initiated.
  2. Physical Products: If you purchase physical products (such as crystals, candles, or other metaphysical items) from our online store, you may be eligible for a refund under the following conditions:
    • The product is defective or damaged upon arrival.
    • You notify us within 14 days of receiving the product.
    • You provide proof of purchase.
  3. Cancellation of Scheduled Services: If you schedule a psychic reading or any other service and need to cancel, please notify us at least 24 hours before the scheduled appointment. In such cases, we will provide a full refund.

How to Request a Refund

To request a refund, please follow these steps:
  1. Contact Us: Send an email to our customer support at support@whitemagic.co.in with the subject line “Refund Request.”
  2. Provide Details: Include your order number, a brief description of the issue, and any relevant evidence (such as photos of damaged products).
  3. Processing Time: We will review your request within 3 business days and notify you of the outcome.

Exceptions

  1. Personalized Services: If you receive a personalized psychic reading or consultation, we do not offer refunds. Our psychics invest time and energy in providing personalized insights, and these services are non-refundable.
  2. Downloadable Content: Any downloadable content (e.g., e-books, meditation recordings) is non-refundable once accessed or downloaded.

Contact Us

If you have any questions or need assistance, please reach out to our customer support team at support@whitemagic.co.in
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